Click the download button below to view our comprehensive user guide.
By following these steps, you will be able to easily view the current or latest journey undertaken by any specific vehicle in your fleet.
At Fleet Witness, we strive to provide you with a seamless and unparalleled fleet management experience. We understand that sometimes questions or issues may arise that go beyond the information available in our knowledge base. In such cases, we want to assure you that our dedicated support team is just a step away, ready to assist you.
If you can’t find a solution to your query on our knowledge base, we offer two convenient ways to get in touch with us:
- Email Support: You can reach out to us by sending an email to firstname.lastname@example.org. Simply provide a detailed description of your issue or question, and our support team will promptly respond with a solution or further assistance.
- Fill in the Form: Alternatively, you can fill in the form on our website. Describe your query in the provided space, and we’ll get back to you as soon as possible with the support you need.
For urgent matters or if you prefer a more direct approach, you can contact our office during business hours at 0203 897 3600. Our friendly support agents are available Monday to Friday from 9:00 AM to 5:00 PM to address your concerns and provide personalised assistance.
Whether it’s a technical issue, a feature request, or any other matter related to Fleet Witness, we are here to ensure your satisfaction and help you make the most of our solution.
Please note that we highly recommend checking our comprehensive knowledge base first, as it contains a wealth of information and troubleshooting guides that may already provide the solution you’re looking for. However, we understand that each situation is unique, and we are committed to offering tailored support when needed.
We value your feedback and continuously strive to improve our services based on your suggestions and requirements. Your experience with Fleet Witness is our top priority.
Thank you for being a valued member of the Fleet Witness community. We appreciate your trust in our solution, and we’re here to support you every step of the way.
The Fleet Witness Support Team
Open your welcome email in the email sent to you by us. If you haven’t received one, please get in touch with our support so that we can send one to you.
Click the link to download and install the Fleet Witness Live app on your computer.
Once installed, open the app and copy the details from your welcome email.
Once you’re logged in, go ahead and change your password as instructed. Failure to do so may prohibit your access.
You can change the layout by going to “My Settings” in the side panel menu and then navigating to “Application.”
The panel on the left-hand side is your default menu. Here, you can click on “Vehicles” and then “Fleet” to see all the vehicles in your fleet and their corresponding journey duration times.
To access additional options, click on the menu icon (three vertical circles) located at the top right, next to your company name within the fleet menu. You will find options such as “Live Video,” “Vehicle Information,” “Summary List on Left,” and “Summary List on Bottom.”
By selecting “Summary List on Left,” the list panel will be placed on the left side of your screen. Similarly, selecting “Summary List on Bottom” will place the panel at the bottom of your screen.
When the summary list is clicked, you will see a basic summary of details such as the vehicle registration, driver name, and current address/location.
To hide the panel entirely, click on the pin icon in the top right corner of the panel, above the title “Vehicles.” To unhide or show the menu again, click on the burger icon menu at the top left of the screen.
To add more columns to the side panel menu, right-click on any of the column headings and check the boxes for the columns you wish to add.
- The first icon on the left is a square with rounded corners. This icon allows you to cycle through different viewing options for the map, including satellite view and default map.
- The next icon allows you to have a secondary map screen.
- The third icon enables street view.
- The fourth icon is for traffic overlay. Please note that this option is only available to users who have paid for it.
- The next icon, resembling a crosshair, is for when you click on a vehicle. By disabling it, the map will remain static instead of jumping to the selected vehicle.
Right-clicking anywhere on the map will give you the option to “Show Distance to Here.” This adds an extra column in the left-hand side panel that displays the relative distance to the marked pin drop for all vehicles.
If you right-click again on the map and select “Show Directions to Vehicle,” it will show you the directions to the nearest vehicle. Remember to first select a vehicle in the left-hand side panel.
This section covers a comprehensive topic, so it’s best to watch the video from the 12:45 mark. To view a vehicle’s detailed journey, double-click on any vehicle in the side panel from the vehicle list to see its journey. You can also navigate to the “Journeys” tab in the panel on the left side of your screen.
You can view vehicle details by clicking on the three vertical circles at the top left of the side panel and selecting “Vehicle Information.” Here, you can see details such as scheduled vehicle maintenance, idling time, and the vehicle’s status