Level 3 Apprenticeship Programme - Customer Support
Looking for a new challenge or a change in career?
Level 3 Apprenticeship Programme - Customer Support
Looking for a new challenge or a change in career?
Fleet Witness is a fleet management, safety and compliance technology company in Oxfordshire.
Our team is committed to delivering outstanding customer support and technical solutions. With our rapid growth, we are seeking a customer service apprentice to join our team and contribute to our commitment to customer satisfaction.
We are looking for an enthusiastic and self-motivated individual, with high personal standards and excellent communication skills.
Fleet Witness fosters a culture of inclusivity and respect. We are committed to creating a work environment that does not discriminate based on age, disability, gender identity, race, religion, sexual orientation, or any other characteristic. We value teamwork, innovation, and dedication to providing exceptional customer service.
If you are passionate about customer support and eager to start your career in a dynamic environment, apply to become our next Customer Support Apprentice at Fleet Witness.
Please complete the form, or submit your CV’s to recruitment@fleetwitness.co.uk
Fleet Witness provides its services nationwide across mainland UK and has a significant customer base. The primary goal of the customer support apprentice is to provide the highest level of customer and technical support to our clients from our office in Faringdon, Oxfordshire. You will be responsible for addressing customer inquiries, resolving technical issues, and providing system changes when needed. This role requires excellent communication skills, technical aptitude, and the ability to work in a high-pressure environment.
- Work with our dedicated team to provide professional, effective customer-focused support to help customers make the best use of our fleet management software – Fleet Witness Live
- Receive incoming support queries via phone and email
- Respond to customers using all forms of communication, with an emphasis on phone support to resolve cases quickly and effectively
- Record customer case interactions on our support platform, including posts, calls logged, and emails sent
- Utilise in-house support tools to analyse unit data and troubleshoot technical issues
- Arrange engineering visits when necessary to investigate and resolve issues
- Process system changes requested by customers using our software applications
- Train customers on basic aspects of our software and mobile app
- Ensure that all cases are logged, prioritised, and resolved within established targets
- Report recurring support issues to the Head of Support
- Assist with additional tasks as deemed necessary by company directors or management teams, such as preparing configurable hardware for despatch
- Be 16 years of age and above, no upper age limit
- Clear and concise written and spoken communication skills
- Ability to present information in a structured and balanced way appropriate to the needs of the reader
- Attention to detail and logical thinking with the ability to work through problems systematically
- Exceptional telephone manner
- Ability to manage a high caseload and prioritise effectively
- Good IT skills, including Microsoft Office applications (Excel, Outlook, Word)
- Familiarity with web browsers such as Chrome, Firefox, and Safari
- Auto electrical knowledge is a plus but not essential
- Ability to work under pressure and meet deadlines
- Excellent timekeeping and reliability
- Empathy and the ability to understand customers’ issues from their perspective
- Fleet Witness provides a friendly and supportive work environment with opportunities for growth and advancement
- Apprenticeship provide individuals with the opportunity to gain a recognised qualification
- Regular staff social events
- Work alongside experienced staff
- Get paid to learn
- 6 hours per week ‘off the job’ training – this can include attendance at college, shadowing in the workplace or training in the workplace that’s relevant to their programme
- Monday to Friday – 08:30 – 17:30
- 2 Year Apprentice
Apply Here
Send us your details with your CV and we’ll get back in touch with more information about the role and next steps.
