Terms & Conditions

Legal

These Terms and Conditions of Use apply to your use of  the domain https://www.fleetwitness.co.uk (the “Website”) and all sub-domains of the Website. Information about our use of Cookies can be found in our Cookie Policy. Please read the Terms and Conditions carefully.

By proceeding with access to the Website you are deemed to have accepted the Terms and Conditions. If you do not agree with the Terms and Conditions, then please refrain from accessing or using the Website.

We may revise the Terms and Conditions of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

General

The Website is provided by DASHWITNESS LTD (trading as Fleet Witness) a private company limited by shares incorporated in England and Wales under company number 9000716 and whose registered office is at  Dash Witness Ltd, Brunel House, Volunteer Way, Faringdon, SN7 7YR.

All transactions are processed in GBP (Pound Sterling).

The Website may contain hypertext or other links to websites operated by third parties. The responsibility for those websites belongs to the third parties who are identified as operating those websites. Separate terms and conditions will apply to those websites and you are encouraged to read those if you access those links.

Availability

Fleet Witness will endeavour to ensure that the Website is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the Website is unavailable for any time or for any period. Fleet Witness will have the right to suspend access to or withdraw  this website temporarily or permanently and without notice.

Fleet Witness will not be liable for any loss or damage arising in contract‚ tort or otherwise if the Website is unavailable or suspended for any reason.

Information

The information contained on the Website is provided for information purposes only and Fleet Witness will use reasonable care and skill to ensure that it is accurate at the date of publication. However‚ because of the nature of the Internet‚ there may be circumstances in which errors occur within the information. Consequently, Fleet Witness makes no warranty or guarantee as to the accuracy of any information on the Website and cannot accept liability for any errors or omissions within it.

Reliance on Information Posted

Commentary and other materials posted on the Website is not intended to amount to advice on which reliance should be placed. Fleet Witness accepts no responsibility or liability  arising from any reliance placed on such materials by you or by any third party who may be informed by any of its contents.

Security

Fleet Witness will take all reasonable steps to ensure that any information you provide via e-mail and / or via  the Website is kept secure‚ but please remember that‚ because of the nature of the Internet‚ the security of emails cannot be guaranteed. Consequently, your privacy of your data in such email correspondence cannot be guaranteed. There is no guarantee that any emails that you send to us will be received by us.

We process information about you in accordance with our Privacy Statement. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

Additional information regarding the security of personal data‚ and the use of cookies is available in our Privacy Statement.

Liability

Fleet Witness shall not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation, any losses in relation to your use of, reliance upon or inability to use the Website.

Fleet Witness cannot warrant that the Website is free of viruses or technical defects of any description‚ and accepts no responsibility for any technical problems arising from your use of the Website.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it or on any website linked to it.

Trademarks, Copyright and Other Intellectual Property Rights

The Fleet Witness logo is a registered trademark of DASHWITNESS LTD which claims trademark rights in the logo. Fleet Witness owns the copyright and all other intellectual property rights existing on or within the Website. All such rights are reserved and you may not reproduce the logo without Fleet Witness’ written consent.

You are not permitted to download‚ print‚ redistribute or extract any information from the Website other than for your personal‚ non-commercial use and not for any purpose that damages our reputation or takes advantage of it.

You are not permitted to modify or in any way change any of the information available on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Linking to the Website

You may link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

The Website must not be framed on any other website, nor may you create a link to any part of our website other than the Website. Fleet Witness reserves the right to withdraw linking permission without notice. Our status (and that of any identified contributors) must always be acknowledged as the authors of material on the Website.

Data Protection and Privacy

Any personal information you supply to Fleet Witness via the Website will be treated in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

Additional information regarding the privacy of personal data‚ and the use of cookies is available in our Privacy Statement.

Hypertext Links from the Website

The Website may contain links to other websites which are outside our control and are not covered by the Terms and Conditions. Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. You should read carefully and agree with the terms and conditions of third party websites before using them.

If you access other websites using the links provided, the operators of those sites may collect information from you which will be used by them in accordance with their own privacy policy, which may differ from ours.

Posting Material

Fleet Witness accepts no responsibility or liability  to any third party in relation to the content or accuracy of any information or materials posted by you onto the Website or any information posted on external websites. Fleet Witness retains the right to remove any information or materials posted by you on the Website if such information or material is or is likely to be offensive, illegal, harmful, or threatening and / or belongs to someone else. Unless otherwise stated any views expressed are of individuals contributors and not of Fleet Witness.

Offences

You must not misuse the Website by knowingly introducing viruses, trojans, worms or other material which is malicious or harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.

You must not attack the Website.

By breaching this provision you may commit a criminal offence under the Computer Misuse Act 1990. We may report any such offence to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to those authorities.

We will not be liable for any loss or damage caused by malicious or harmful material that may infect your computer, your computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or as a result of you downloading any material posted on them or downloading any material from any website linked to them.

Applicable Law

Fleet Witness has established the Website in England. We have chosen the laws of England and Wales to apply to the Website and for any dispute to be heard by the Courts of England and Wales.

Fitting Terms & Conditions

By purchasing our installation service you are bound by the terms below. To ensure your installation goes as smoothly as possible please read the terms and conditions and make sure you are satisfied each point can be met.

1. Cancellations– If you need to cancel or move your appointment we must be notified 24 hours in advance, otherwise there is a cancellation fee of £50.00 including VAT. This applies to all appointments, including service calls.

2. Equipment– If you have ordered equipment directly from Dash Witness Ltd or are providing the equipment yourself. You must ensure that all equipment is on site and available for the engineer when he/she arrives. If it is not the installation will need to be cancelled and re-booked, the cancellation fee above would apply.
2a. If you have ordered the equipment from Dash Witness Ltd. Ensure the items have arrived, if the delivery has been delayed or it has been left with a neighbour we will not know. You need to make sure it is available and on site. Please open your delivery and make sure all items match your order.
2b. if you are supplying the equipment yourself. You need to make sure the equipment to be fitted is on site, available and in working order when the engineer arrives. If you do not want your camera powered from the cigarette socket you will need the appropriate hardwire kit, we are not able to cut power leads (i.e. cigarette socket power leads). If you do not have the correct leads and the installation needs to be postponed or cancelled you will be billed the cancellation fee shown above.

3. The installation– When hardwiring your equipment, the engineer will solder tap onto the appropriate wiring loom. In the majority of vehicles this should not affect your warranty but it is your responsibility to check with your vehicle supplier prior to installation. If you would like us to fit the equipment in a specific manner or using piggy back fuse holder adapters, you will need to order these and have them on site prior to the engineer arriving. If you do not, and the installation needs to be cancelled because you haven’t provided the correct equipment or cancelled less than 24 hours before the installation date you will be charged £50 including VAT.

4. After sales support– Your installation and equipment are covered under separate warranties. The installation is provided with a 12-month workmanship warranty, this is void if anyone other than Dash Witness Ltd or a third-party contracted by Dash Witness Ltd alter the installation. If you report a fault within 30-days following your installation we will attend free of charge. If a fault is reported after 30-days you will need to purchase a service call (£80 including VAT), however, if the engineer finds that the fault is down to the installation (this does not include equipment failure) the service call will be refunded.

In the unlikely event that the equipment fails within 30-days and it is not something that is easily accessible to return to us i.e. the wiring kit or battery packs which will likely be hidden behind the dashboard. Dash Witness Ltd will cover the cost of any engineering visits. Dash Witness Ltd cannot provide free service calls if a piece of equipment has failed after 30-days following the installation, however the equipment is covered under its own warranty and can be returned to us for repair/replacement.

5. Change of mind– If your equipment is working as expected but you decide to return it within a period of 30-days following the date of the order we can refund the cost of the equipment only. If the equipment needs to be removed you will need to pay the de-installation costs.

6. Further ponts
The price paid includes the items selected at point of purchase, labour and installation.

Installation is available to UK mainland postcodes only.

Installation is covered by a 12 months workmanship warranty.

Faults with the camera or installation will be dealt with by Fleet Witness. However we cannot be held responsible for issues arising from specific vehicle conditions such as a heated windscreen that blocks the cameras GPS signal.

Once received, the installation is a service and therefore not refundable unless the work carried out is unsatisfactory, if the product (I.E. camera) is faulty we can not refund the installation cost.

You must provide a safe, legal, off road area for the installation to take place. Where necessary you will need to ensure permission of the land owner is received BEFORE the installer arrives.

In poor weather conditions we may have to re-arrange the installation unless you have suitable covered facilities such a double garage or car port.

You have the right to cancel your order within 14 days of the installation completion under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, you will be charged for an engineer to attend and remove the equipment.

Radio Reception Interference

In a small number of vehicles some cameras can interfere with the radio. Whilst we have a pretty good idea from previous experience, it is impossible for us to know whether a camera will cause interference until the camera has been fully fitted. Should you receive interference there are a few things that we can do to eliminate the problem these include fitting ferrite cores and re-running cables along different routes. The call outs to resolve this will be covered under warranty for 30-days following your installation.

We can not cover any costs you may incur if you take your vehicle to a dealership or third party auto electrician without prior written consent from DASHWITNESS Ltd. If you are concerned or believe that you are experiencing interference please get in touch with us first.